What is the Natural Disaster Customer Recovery Plan?

The Natural Disaster Customer Recovery Plan gives Xfinity customers the ability to go on a temporary suspend plan at no charge after their area has been impacted by a natural disaster.

What will my bill look like on the Natural Disaster Customer Recovery Plan?

Xfinity TV, Internet, and Voice will each be $0.00/month. Xfinity Home and equipment rentals will each be $0.00/month. If you purchased equipment and are on a payment plan, you will continue to be charged. If you subscribe to platforms like Netflix or Hulu through Xfinity, you will continue to see those charges.

I am currently paying a promotional discounted rate for service. Will that rate continue when I return?

The expiration date of your promotion remains the same and will not be extended while you are on the Natural Disaster Customer Recovery Plan. If your promotion expires while you’re enrolled in this plan, you will resume billing based on the current available package and pricing.

I am ready to resume billing and activate my services. How do I do that?

You can update your end date any time on the Natural Disaster Customer Recovery Plan enrollment website. Please note, the end date must be at least one day in the future, you cannot select today’s date.

I need to extend my Natural Disaster Customer Recovery Plan. How do I do that?

You can update your end date any time on the Natural Disaster Customer Recovery Plan enrollment website. If you need to select a new date beyond the allotted timeframe for the plan, please call 1-800-xfinity.